Terms Of Service

1. Acceptance of Terms

By accessing or using Robbora's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Robbora provides managed website design and management, AI receptionist setup, chatbot configuration, appointment booking systems, Google Workspace setup assistance, CRM tools, and related digital business services for small and medium-sized businesses.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur under your account.

4. Payment Terms

Services are billed monthly or as agreed in your service agreement. Setup fees are due upon activation. All fees are non-refundable unless otherwise stated. We reserve the right to suspend services if payment is not received within the grace period.

5. Service Availability

We strive for high availability of our services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. We are not liable for losses resulting from service interruptions beyond our reasonable control.

6. Intellectual Property

The websites, content, and systems we create for you under a paid subscription belong to you upon full payment. Robbora retains rights to our proprietary platform, templates, and technology. You grant us a license to use your business information and branding solely to provide the services.

7. Client Content

You are responsible for ensuring that any content you provide to us (text, images, logos, etc.) does not infringe on third-party rights. By providing content, you grant us a license to use it for the purpose of delivering our services.

8. Third-Party Services

Our services may integrate with third-party platforms (Google, Stripe, etc.). These services are subject to their own terms and pricing. We are not responsible for changes in third-party service terms, pricing, or availability.

9. Limitation of Liability

Robbora's liability for any claim arising from our services is limited to the fees paid in the preceding 3 months. We are not liable for indirect, incidental, or consequential damages, including lost revenue or business opportunities.

10. Termination

Either party may terminate services with 30 days' written notice. Upon termination, your website and system access will be closed. You may request a data export within 30 days of termination.

11. Governing Law

These Terms are governed by the laws of British Columbia and Canada. Any disputes shall be resolved through binding arbitration or in the courts of British Columbia.

12. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms. We will notify active clients of material changes by email.

13. Contact

Robbora is a DBA of 1302574 BC Ltd. For questions about these Terms, use the contact form on this website.